AmazingYE aims to provide a clear and fair policy for handling cancellation and return requests. Cancellation or refund options vary depending on the type of product or service, the order's stage of execution, and the terms of any third-party service providers.

1. General Rules

Customers have the right to cancel an order before it is processed. Upon approval of a return, a refund will be issued via a suitable method after deducting any applicable non-refundable fees previously paid to a third party, provided these fees were disclosed to the customer or included in the order processing.

Submitting a return request does not constitute automatic approval. The request will be reviewed to determine the service's status and any payments made.

2. Amazing Store – Products

A product may be returned or exchanged if it arrives damaged, defective, or substantially different from the product ordered. AmazingYE must be notified within the timeframe specified on the product or order page.

The product, its packaging, and accessories should be retained and not used in a manner that prevents its resale, except to the extent necessary to verify the defect.

Products that have been used or damaged by the customer, as well as products that cannot be returned for health or personal reasons after opening, are generally not accepted, subject to the mandatory consumer rights stipulated by applicable law.

3. Amazing Medical

If the customer requests cancellation of the consultation before the file is sent to the doctor, the appointment is confirmed, or the service begins, the request may be reviewed for a refund.

However, if the file has been sent to the doctor, the doctor has begun reviewing it, a report has been prepared, or the audio or video consultation has begun/conducted, the service is considered to have commenced, and the service fee may not be fully refundable.

If the consultation cannot be conducted due to issues with AmazingYE or the service provider, and no suitable alternative is offered to the customer, the refund will be processed according to the status of the request.

4. Amazing Visa

AmazingYE service fees and third-party fees must be handled separately.

If work on the request has not yet commenced, the customer may request cancellation. However, once the review, preparation, or submission of documents has begun, the service fee may become fully or partially non-refundable.

Visa refusal by an embassy or government agency does not automatically guarantee a refund of service fees, and AmazingYE does not guarantee visa issuance.

Government, embassy, ​​or other agency fees are subject to the policies of their respective entities.

5. Amazing Travel

Airlines, hotels, apartments, and tour packages are subject to the cancellation and modification policies of the airline, hotel, or other provider.

Cancellation can be requested before a booking is issued if a non-refundable process has not yet begun.

After ticket issuance or booking confirmation, the refund amount, if applicable, depends on the provider's terms and conditions, and cancellation or modification fees may apply.

If a booking is classified as non-refundable, this will be clearly explained to the customer before confirmation.

6. Duplicate or Incorrect Payments

If a customer is found to have paid for the same order twice or transferred an amount exceeding the requested amount, the transaction will be reviewed, and the excess amount will be refunded after verification.

In the event of an erroneous transfer to data not belonging to AmazingYE, the customer must contact the financial institution directly. AmazingYE will provide any available information to assist whenever possible.

7. Transfer Fees

Wallet companies, money transfer companies, or banks may charge fees for sending or receiving funds.

When these fees are beyond AmazingYE's control and not refundable by the financial service provider, the customer may be responsible for them, depending on the applicable law and circumstances.

8. How to Request a Cancellation or Refund

The customer must provide the order number, name, phone number used in the request, reason for requesting cancellation or a refund, and proof of payment, if required.

Upon receiving the request, it will be reviewed, and the customer will be notified of the decision, the amount due for a refund (if applicable), and the method for returning the funds.

9. Refund Processing Time

Once a refund is approved, AmazingYE will initiate the refund process as soon as possible.

The time it takes for funds to reach the customer may vary depending on the e-wallet, money transfer company, or financial institution used.

10. Circumstances Beyond Our Control

In cases of flight cancellations or changes in decisions by official bodies, embassies, hospitals, or other external parties, refunds will be determined based on the actual amount recoverable from the service provider, taking into account the customer's legally established rights.

11. Consumer Rights

This policy is not intended to cancel or restrict any mandatory rights granted to the consumer by applicable law. In the event of a conflict between any provision of this policy and a mandatory legal provision, the legal provision shall prevail.